In order to insure the funds are available and to verify card ownership; we will authorize your card for the amount of your order when you place it.
In most cases those funds will be captured (collected) after shipment but in some cases it may be charged prior to shipment.
If you have a question or believe there is an error about a charge on your credit card please contact us so that we may research it. We will hapily make any corrections that are necessary.
Although federal law doesn't require us to charge tax for items shipped across state lines, you may be personally required by your state to remit sales tax. However, if your delivery address is in South Carolina, our system will charge you 6% state sales tax.
To make changes or to cancel your order please contact us via email. Please note that cancelations left on VM may not be honored and a request for cancelation is just that. We will make every effort to cancel an order but in some cases it may not be possible. If we are unable to cancel the order we will work with you to either get the product back or find a suitable solution.
After placing an order, you will see a confirmation page with detailed order information.
We recommend that you print this page for future reference. You also should receive an email confirming the
receipt of your order. If you create an account prior to or during the checkout process, you will be able to log-in
to track the status of your order prior to and after shipment.
* Please note: If you placed your order using our guest checkout process you will not receive an order confirmation via email. We are in the process of changing this to allow those to be sent.
Every effort is made to ensure your order is processed and on its way to you within 48 to 72 business hours* of order.
In some rare cases it can take up to seven days for an order to ship. If the timeframe extends past seven days we will contact you via email with an estimated ship date and an explanation for the delay.
*Please note that business days are Monday-Friday, excluding federal holidays within the United States.
For example, if you order an In-Stock item(s) on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday in most cases. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address
Order Processing Time- Additional Notes
Fraud Scan
OutdoroSuperStore.com makes every effort to protect its customers from online fraudulent credit card charges. To this end every order is electronically reviewed; in addition random orders are pulled for further review. If your order is flagged by either of these processes it will delay shipment until we can verify the information you provided with your credit card company. If we are unable to verify the information we will cancel the order.
Address Verification
OutdoorSuperStore.com electronically verifies all shipment addresses on its orders . We use the UPS electronic address verification system. If the system identifies your shipment address as incorrect your order will be flagged for further review. Our address verification team will attempt to correct it. Please double check shipment addresses for mistakes. If you notice and error please contact us as soon as possible so your order want be delayed.
In most cases the reason for a transaction to be declined is because of:
1) The credit card number is incorrect; in other words typos
2) The expiration date is entered incorrectly
3) AVS failure
Further Explanation on AVS
What is the Address Verification System (AVS)?
The Address Verification System (AVS) is an advanced level of credit card security that is built in to the credit card processing networks to help thwart identity theft. When a user makes an online purchase with a credit card their billing address is required and the CID number. The house number portion and postal code of the billing address they enter is compared to the billing address on file for the card. If any combination of the address, Zip code or CID does not match then the transaction is declined.
Legitimate Declines are Common
If the address entered by you does not match the address on file with the card then the transaction will be declined. If something is misspelled or the you have moved then the address will not verify. In many cases this is merely because many customers get their mail at a po box and forget to use that address for the billing address.
In the event a card fails the only choice you have is verify your information on file with the card issuer and retry the order.
Another common misconception is when a customer calls the bank or verifies their account through other means they may see a hold on their account for the amount of the order even though our site declined the card.
This is because all is needed to charge a card is a valid card number and expiration date.
However we take additional steps to protect the customer such as AVS as described above.
Even if the card is a valid card number, a valid expiration date and has funds on it; it will be declined if it does pass the other checks.
These authorizations will drop off in a matter of days; and your order will not ship. If they are causing a hardship in any way please contact customer service so we may call your bank to have them removed.
If you continue to have problems contact us and we will help you resolve the problem.
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